Frequently Asked Questions
Answers to all your questions about 111db
From opening an account to withdrawing funds, bonuses to security — whatever question you have about 111db, you will find the answer on this page.
111db is committed to providing a safe and transparent online betting experience for players in Bangladesh. Whether you are new or experienced, questions are natural. This FAQ page is designed to help you quickly find answers about account registration, depositing with bKash or Nagad, withdrawal times, the welcome bonus, game rules, and responsible gaming. If you cannot find the answer to your question, our 24/7 live chat support is always ready.
Frequently Asked Questions
Account and Registration
To open an account at 111db, you need an active mobile number, a unique username, and a password. The registration process is fully online and can be completed in just a few minutes. Only those aged 21 and above are allowed to create an account.
No. Only one account per person is allowed. Creating multiple accounts is a violation of 111db's rules and risks account cancellation and balance forfeiture. This policy is strictly enforced in the interest of fair play.
Use the "Forgot your password?" option on the login page. A verification code will be sent to your registered mobile number. Use the code to set a new password. If you have trouble, contact 111db's live chat support directly.
For security and fraud prevention, 111db may require identity verification for withdrawals above a certain amount. This process keeps members' funds protected. National ID information is typically requested for verification.
First make sure your internet connection is working and that you are entering the correct username and password. Clear your browser cache and cookies, then try again. If the problem continues, email [email protected] or contact us via live chat.
Deposits and Withdrawals
Deposits via bKash are generally instant — in most cases your 111db account will reflect the amount within a few minutes of the transaction completing. During busy periods it may take up to 10–15 minutes. If there is an issue, contact support with your transaction reference number.
The minimum deposit amount is ৳100 — this applies to all payment methods (bKash, Nagad, Rocket, Upay). The minimum withdrawal amount is ৳1,000. Withdrawal requests below this amount are not processed.
Yes. 111db supports deposits and withdrawals via all four mobile banking methods: bKash, Nagad, Rocket, and Upay. The minimum deposit across all methods is ৳100, and withdrawals are processed within 15 minutes to 2 hours.
111db generally processes withdrawal requests within 15 minutes to 2 hours. If your account is verified and there are no pending wagering requirements, processing is even faster. This timeframe applies at night and on holidays as well.
111db does not impose any additional fees of its own on deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply its own transaction charges — check your provider's terms for details.
A withdrawal can be rejected for several common reasons: wagering requirements on a bonus not yet met, incomplete account verification, or a request below the minimum amount. Contact live chat for details — the team is always ready to help in Bengali.
Games and Rules
To bet on BPL matches, go to the cricket section of 111db. Choose your preferred match from the list, select the market type (match winner, total runs, wickets, etc.), enter your bet amount, and confirm. Bets can be changed up until the match starts.
111db offers slot games from top providers including PG Soft, Pragmatic Play, and JILI. Popular games include Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, Super Ace, and many more. Use the filters in the slots section to search by provider or category.
RTP, or Return to Player, is the theoretical percentage of total bets that a game returns as winnings over the long term. A higher RTP means theoretically better returns, but it does not guarantee the outcome of any single session — every spin or round is independent. All games at 111db are verified to ensure fair play.
Yes. All 111db games are mobile-friendly. You can play directly from the browser on an Android or iOS phone — no separate app download needed. Slots, live casino, cricket betting — enjoy everything conveniently on your smartphone.
Play with real dealers in 111db's live casino section. Popular table games include Baccarat, Roulette, Blackjack, and Sic Bo. Enjoy high-quality live streams from Evolution Gaming and Ezugi. It is a good idea to check the table limits before starting a game.
Bonuses and Promotions
Open a new account at 111db and get a 100% bonus on your first deposit up to ৳20,000. That means depositing ৳1,000 lets you play with ৳2,000. A 10x wagering requirement must be met to withdraw the bonus. Read the terms and conditions carefully.
A wagering requirement means you must bet the bonus amount a certain number of times before you can withdraw it. For 111db's welcome bonus it is 10x. Example: if you receive a ৳5,000 bonus, you need to place a total of ৳50,000 in bets. It is gradually fulfilled as you keep playing.
111db's VIP program has 5 tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier comes with weekly cashback — up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and 0.8% at Diamond. Play regularly to move up to higher tiers.
Yes, VIP cashback is generally added to your account automatically every week. You need to be active during the qualifying period to be eligible. Visit 111db's promotions section or ask via live chat for more details.
Yes, 111db offers special promotions for occasions such as Eid, the BPL season, the T20 World Cup, and IPL. These offers are available for a limited time. Check the promotions page regularly for updates or stay in touch with the support team.
Security and Responsible Gaming
111db uses SSL encryption to protect your information. Your personal and financial data is not shared with third parties. To read our full privacy policy, visit the privacy policy page.
No. 111db is for those aged 21 and above only. Anyone younger is not permitted to create or use an account. If any discrepancy is found during age verification, the account may be closed.
111db takes responsible gaming seriously. If you feel your play is getting out of control, request self-exclusion via live chat or email — we will help suspend your account temporarily or permanently. Visit the responsible gaming page for more details.
If you notice any suspicious activity on your account or suspect you may have been a victim of fraud, change your password immediately and notify 111db's support team. Write to [email protected] with details or contact us via live chat.
Yes. 111db only offers games from verified, world-class providers (PG Soft, Pragmatic Play, JILI, Evolution Gaming, Spribe, and others). These providers' games are tested by independent third parties and use a Random Number Generator (RNG), which keeps all results completely unbiased.
Absolutely. 111db's support team is available 24 hours a day, 7 days a week via live chat in Bengali. Whatever your question — technical issues, payment queries, or responsible gaming — you will get a quick response.
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